Empowerment As It Applies To Walmart And Starbucks

657 words - 3 pages

The freedom and ability of employees to make decisions and commitments on their own is known as empowerment. Basically, employee empowerment is the process of giving more power and responsibility to employees. This is an ideal that is becoming more and more popular as time goes on. Empowerment occurs when power is shared between managers and employees. This takes some pressure off management and gives the employees a voice. Empowerment is a strong tool that benefits both the employer as well as employee. It is a win- win situation. The employees feel like they are needed and wanted, while the employers gain satisfaction through their prosperity. When employees are empowered they feel that they play a bigger part in the organization and they understand how their job fits into the organization. Empowered employees are happier, more productive and have a sense of personal and professional balance. Empowerment exercises employees' minds to find alternative and better ways to execute their jobs. It increases their potential for promotions and job satisfaction. This results in personal growth and enlarges employee confidence and control within themselves and their company.

Wal-Mart strongly believes in employee empowerment. In fact, it is their #1 belief in running a business. Each department manager runs a system called "S.W.A.S.", which is a "store within a store." This means that they are in charge of running their own departments; they manage inventory and can even order what ever they feel is needed. Don, the store manager, feels that without empowerment the employee morale would go down and absenteeism would increase as well as turnover. He strongly supports empowerment by encouraging and recognizing employee efforts. Instead of keeping a close watch on workers, Don visits individual departments every 2-3 days to see how things are going. This way the employees are empowered to make decisions on their own with having to be told what to do and when to do it

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