Faith Community Hospital Case Study

2631 words - 11 pages

Faith Community Hospital Case Study The case study of the Faith Community Hospital presented several issues that are affecting the success of the hospital. The nonprofit organization has developed a negative rapport with its community, patients, and stakeholders. According to the Chief Executive Officer, the staff's misinterpretation of the company's mission statement is one of the primary reasons the hospital is experiencing problems. Other issues that have a negative impact on the hospital include the actions of the staff, the company's economic and moral standards, financial status, and performance issues. The Chief Executive Officer of the hospital hired Chris; a recent University of Phoenix graduate to assist him with providing an overview of the situations that are occurring at the hospital. He has also asked Chris to make suggestions on what can be done about the problems and his recommendations on how management should address the problems. The CEO will use the information that Chris provides to develop a speech that will be made to the hospital administration and the public.
The issues that the Faith Community Hospital is facing include:
• Misinterpretation of the mission statement.
• Medical staff making decisions regarding patients that are against the wishes of the patient and their families. The staff is also breaching hospital policies and legal guidelines by providing services for free.
• Unclear policy on the treatment of patients without healthcare insurance.
• An increase in the cost per patient.
The Faith Community Hospital services a diverse number of patients with different backgrounds and religious beliefs. The mission statement indicates that the hospital is committed to the spiritual heritage and values of its patients. The staff's misunderstanding of the mission statement at Faith Community Hospital pose a problem for management and its patients. The company's mission statement is the description of why the company exists. The mission statement also communicates the company's purpose to the community as well as the organization. The study indicated that several members of the staff were performing their duties based on their personal and religious beliefs. The relaxed atmosphere and misinterpretation of the company's mission statement leads employees to believe that it is appropriate to exercise their beliefs and values at work.
The staff at the hospital is...

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