Job Redesign And Wrokplace Rewards Essay

2369 words - 9 pages

Job Redesign PaperUniversity of PhoenixBret L. BuikePSY 320Jobs Redesign PaperMy workplace is a car dealership. It is a family owned franchise and we currently have seven locations across Ohio and Pennsylvania. The main purpose of our dealerships is to provide financing for people who otherwise may not be able to attain it. We do this in such a way that we can help to build or reestablish credit for people by using our own bank to finance the loans and report to all major credit bureaus. We provide excellent customer service before during and after the sale. We back every used car with a 36 month 36,000 mile service contract too. Each of our dealerships is set up with a service, finance and sales department. The General Manger of our locations is in charge of all departments and works closely with the office manager to manage the finances and daily operation of the dealership. In our business the level of self management and choice is very high. Employees are all expected to self manage, especially in the sales and finance departments. They are very much related as people who are self employed. They are in control of how much they can make and how hard they want to and need to work. The company has guidelines and minimum levels of productivity that are set but we pride ourselves in employees who go above and beyond in order to improve their lives and the operation of the dealership. We provide all of our employees with our daily and monthly financials and explain to them how they can impact what we do. They take great pride in being some of the best stores in the country and this supplies them with intrinsic motivation. They are rewarded monthly for their efforts with great salaries and the potential for monthly bonuses. These provide the necessary extrinsic motivation to keep people motivated and working hard. Employees at my workplace also are given a lot of choice. We afford them a wide variety of marketing tools that they can use. We give them allowances for advertising that they may want to do on their own, we allow them to pick days off during the week and we even allow them to participate or not participate in some of our bonus programs. We believe that this helps to create autonomy and make them feel like they are in control of their work environment. We also feel it helps to nurture intrinsic motivation. A good business model is not always enough to lure people into working for you and to keep them working for you for a long time. Good employees are hard to replace and a well designed rewards program can be a great tool for keeping and motivating employees.The rewards program s at our workplace is designed around the individual and their abilities and performance. It takes several things into consideration; Daily Productivity, Performance, CSI or Customer Service Index and inter-company competitions. Daily productivity is monitored by a C.L.A.S.S. Board. C.L.A.S.S. board stands for calls, letters, Appointments, shows and statements....

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