In business to succeed, the people behind the scenes have many issues and problems that may arise. Sometimes an organization can go down before it even begins. Proper structure, education, and change are always needed for a business to succeed.
When going into or beginning an organization, one must learn about the culture. Organization culture “is the set of shared values, beliefs, and norms that influences the way employees think, feel, and behave toward each other, and toward people outside the organization” (George, & Jones, 2005, p.33). One can observe organizational culture when they enter into a boutique to buy clothing. Usually immediately people are greeted by the customer service employees, and asked if they can be helped. Without this form of customary customer service, the business will likely fail, or have few repeat customers. Putting the best face forward, even if it may be forced, is the best way to succeed.
Going into a grocery store is nothing unusual to the typical American. Consumers grab a cart, pick out what he needs, go to an open cashier line, pays for the items, then bags them and leaves. Organizational behavior is exactly like going into a grocery store. People expect certain things, and usually leave with those expectations fulfilled. Hitt, Miller, and Colella (2006) define organizational behavior as “the actions of individuals and groups in an organizational context” (p.37). This form of organized behavior makes for smooth transactions and less confusion to the consumer.
Race, age, ethnic background, sex, education, religion, and values are just a few examples of diversity. Diversity is defined as “a characteristic of a group of people suggesting differences among those people on any relevant dimension” (Hitt, Miller, and Colella, 2006, p. 6). When one may enter a Starbucks establishment, they may expect to see a college student working for extra cash, or an elderly man just looking for a means to survive. This type of establishment attracts people of all races, and thus will better flourish with the same type of diverse workforce. People can relate to others from his or her background, and thus profits and productivity can reap the benefits of that fact.
Communication is the key in all aspects of life, especially in the workforce. Hitt, Miller, and Colella (2006) define communication as, “the process of sending and receiving symbols with attached meanings” (p. 27). When one thinks of Seattle, WA, one might also think of the famous fish market. Workers there yell back and forth, and throw fish to the waiting hands of the cashier. Without this important form of communication and teamwork, the fish might land on the floor, or worse, on a customer. In this case, communication is vital to this establishment’s success, not only because of the entertainment, but also because of the high risk for waste and loss profit.
Believe it or not, but some people purposefully go out in public dressed as a...