Systems Analysis Project

1593 words - 6 pages

Systems Analysis Project

Fundamentals of Business Systems Development

The company I work for recently met with our primary client in hopes of identifying any potential shortfalls and to gain insight on our customer service ability. During this meeting one concern seemed to dominate the study; the client felt they were not getting adequate personal attention when they called. They also indicated "it felt like voice mail hell" when routed through our phone system. It was apparent the issue of phone etiquette needed to be addressed within our organization.
One theory states during the systems analysis stage "the design of any new system must be predicated upon an understanding of the old system." (Modell, 2004). In our case we needed to decide if our current system was capable of addressing the issue. We convened a panel of key personnel to develop a model to accomplish two goals. First, to correct the deficiency identified by the client from a procedural standpoint. Second, correct the deficiency from a system standpoint.
In response to our client's concern, we adopted a policy that all phone calls would be answered by a live person prior to receiving a voice mail box. We discovered three possible methods to support this change. One method was to put a "buddy system" in place. This would pair the staff into two-person teams that would cover each other's phone and supervisor's phones in the event someone was away from their desk. Another option was the implementation of a call center. The call center would field any calls that were missed by the supervisor or the secretary, and the caller would be given the opportunity to leave a personal message or transfer into a voice mail box. Finally, the third option was to roll all the missed calls straight to the receptionist. This position would then be responsible for incoming calls and any missed calls that are placed to the direct line of the staff or supervisor. After weighing the choices, our recommendation was to implement a call center. This was the option with the least amount of variables and proved compatible with our current system. "In progressive companies, management is always interested in suggestions for improving productivity". (McGraw-Hill) This was not the case in this situation as the idea was flat-out rejected by the firm's Managing Partner despite suggestions from a team he assembled. The "buddy system" was his decision, partly because he wanted more accountability from the staff, but mostly because he had seen it work effectively in another workplace. This would prove to be a costly mistake.
With this newly adopted concept, we were now in the market for a new phone system. The current phone system would not support the additional lines or the architecture of linking phones to enable partner monitoring. We looked at a number of different models from a number of different manufacturers including digital, IP and a hybrid of the two. We...

Find Another Essay On Systems Analysis Project

Communications Management in GLOBe Small Systems Solutions Project

1050 words - 4 pages : GLOBe Small Systems Solution (GSSS). The key objective was to develop an application system that adapts well to the small markets of AOA given the limited resources and technological infrastructure (Nagoya, J. May 2007, pp. 4-5). A project brief formally recognized the project. The Project team was formally kicked off and the Project Charter developed and signed off by the project Sponsor and Project Team lead. I was a Team Member in this project


1179 words - 5 pages INTRODUCTION:Web site privacy and how much should we worry? This seems to be the major concern of Internet and network users today. There are many reasons for this concern ranging from ethical standards to the social impact of information systems. The internet has become one of the most important sources of personal data from organizations who want to reach their target market to users who want to take advantage of the convenience of doing

Project Management

870 words - 3 pages mismanagement can undermine the best applications of the systems analysis and design methods taught in any book. Some typical project mismanagement problems are, taking shortcuts through or around the system development methodology, a lake of organization's commitment to the system development methodology and insufficient resources. With each problem there are consequences for the project. The project gets behind schedule, and the team wants to

Project Management

1051 words - 5 pages management team can develop a documented project plan so that all participants of the project will understand what purpose they will serve throughout the duration of the project. The planning phase also includes a risk analysis of the project and identification of the project stakeholders for project updating purposes. The third phase of the project life cycle is the execution phase, in the execution phase the participants of the project will

Project Management Paper

1009 words - 4 pages planning a project is to completely define all aspects of the project so that the management team can develop a documented project plan so that all participants of the project will understand what purpose they will serve throughout the duration of the project. The planning phase also includes a risk analysis of the project and identification of the project stakeholders for project updating purposes. The third phase of the project life cycle is the

Project Management Plan

4159 words - 17 pages control is necessary. Ultimately, these also define the size of a project controls team and the best systems to execute the project. The table below depicts the main control points and their levels of control for this project management plan. Control point Level of Control Cost Control Effective and detailed Cost Control System and Reporting. Change Management Basic Change Log to document changes. Schedule

Project Development Lifecycle

2220 words - 9 pages geographic incidents can significantly mar the quality and completion of the project. [5] In case of the minor geographic factors such as the climatic shifts, rains or the severe heat waves, the satellite systems can assist the project managers to have a marginal risk analysis that adds consistency in the exact cost estimations, however, if the specific location is prone to more severe geographic hardships, such as earth quakes, terrains, etc., it becomes

Role of a Systems Engineer

974 words - 4 pages critical elements. The systems engineer is also responsible for alternatives analysis, trade-off analysis, problem mitigation, costs and schedule. They don’t replace the project manager; they complement the program manager. In the first chapter of “Systems Engineering: Principles and Practices”, [Kossiakoff & Sweet 2003] describes the systems engineer as the person responsible for leading the formative (Concept Development) stage of a new

Project Management Paper

1108 words - 4 pages semi-permanent ongoing functional work to create the same product or service over and over again. The management of these two systems is often very different and requires varying technical skills and philosophy, hence requiring the development of project managements.A project is a carefully defined set of activities that use resources to meet the pre-defined objectives. The Project Life Cycle refers to a logical sequence of activities to

Managerial Accounting, Applied to Successful Project Accounting Practices

1844 words - 8 pages environment for today’s management accountant. The emphasis on project-based work creates a growing need to integrate managerial accounting analysis into the project environment. This also means that there is an increased need for managerial accountants to develop a familiarity with the unique requirements and demands associated with the project work environment (Liberatore, Stout, & Robbins Jr., 2007). Project Accounting is the managerial

System Engineering Planning and Organization

1012 words - 4 pages time and within budget. So If I am outsourcing the work related to project and if I am responsible for specifying the work requirements for supplier then I would use SWBS. References Blanchard B. S. & Fabrycky W. J. (2011), Systems Engineering and Analysis, New Jersey: Prentice Hall. Blanchard B. S. (2008), Systems Engineering Management, New Jersey: John Wiley and Sons Inc.

Similar Essays

Cincom Systems: Business Analysis Organizational Behavior Final Project

2831 words - 11 pages INTRODUCTIONThe company I chose to complete this organizational analysis on is Cincom Systems. Cincom's organizational structure is flat and relies on expertise in key disciplines including software engineering, professional services, presales support, marketing, product management, and senior management. The challenge that Cincom is facing is the retention of a knowledge-centric culture while becoming more accountable and focused on results

Systems Thinking Project Pdsa Essay

1109 words - 4 pages Systems Thinking Project PDSA Introduction of Model: The world is changing and becoming more competitive as nation states begin to access the great equalizer, the internet. This tool will create greater competition for our students to compete in the 21st century as nations begin to harness the power that the internet provides. As this playing field levels, educational institutions must find ways to help their students maintain a

Project Management For Information Systems Essay

3569 words - 14 pages , (1997) identified four steps to systems planning. Project managers should follow these or similar steps. Firstly, planning the information systems which can be seen as concentrating on prioritizing the various possible systems, breaking them down into "sets" for detailed analysis with specific users and identify goals for each "set" (Williams 1997). Second, analysing information requirements, this analyses the information needs of the relevant

Data Storm Project: Developing Integrated Real Time Monitoring Framework For Cloud Based Systems

588 words - 2 pages DataStorm project is developed by University of Stavanger (UiS) and Stanford University (SU) and is based on previous BioSTORM project. It aims at developing integrated real-time monitoring framework for cloud-based systems. BioSTORM (Biological Spatio-Temporal Outbreak Reasoning Module) project created ontology-driven framework for developing JADE agent systems. Project demonstrated that rich modeling environment that allowed for declarative
Power Amplifier & Accessories | Os Jovens Titãs em Ação! Nos Cinemas 720p | 1... | Die Zwei (3)