Xerox has always prided themselves as a customer-focused and employee-centered organization. Their rich heritage has helped with the company’s profitability and growth. Currently, Xerox is a $22 billion annual revenue multi-national business services and document management organization (Xerox, 2014). The mission statement for Xerox is “to become change agents and innovators - using Xerox Lean Six Sigma to constantly search for a better way to meet our customers' challenges and to create business process outsourcing, IT solutions, new technologies, products and services for world class commercial and government clients that enable better results” (Xerox, 2014). Throughout the years, the company has succeeded through the satisfaction it has provided to its customers. They provide quality and excellent product and services. The company values and empowers its employees to be the best in everything they do. Xerox has created inclusion in all aspects of its organizational culture. The current CEO; Ursula Burns, is the first African American woman to be appointed to the position. This promotion at that time was unheard off in the company. She started as a summer intern and worked her way up to her current position. She is a true meaning of diversity in the work place in modern America. Diversity at Xerox means success. This success has placed the company on the fortune 500 list (#131) of company for the year 2013 (Cable News Network (CNN), 2013).
Xerox’s diversity and inclusion has led to its outstanding innovative solutions. Xerox employs people from all walks of life. Many of its employees are from different parts of the world. Xerox prides itself in creating inclusion. All ideas are welcomed and recognized. Questions.
1. How would Xerox define diversity? How has it definition changed over the years?
Xerox defines diversity not just as race or gender or sexual orientation. Its definition is derived from its inclusion of all employees at different levels of the organization. Xerox makes sure that all employee voices are heard. This also allows its employees to task themselves to grow to their fullest potential. The employees at Xerox understands the vision of the company and works at the fullest potential to achieve it. The company started placing great emphasis on the advancement of women and minorities in the 1980’s (Schermerhorn Jr, Osborn, Uhl-Bien, & Hunt, 2012). This emphasis allowed people with talent within the company to be recognized. The definition has not changed since the 1970’s when it started hiring minorities. It has actually allowed many minorities to hold top positions in the...